A Chicago bookstore owner says a customer returned $800 worth of books after using them to stage a home for the holidays: 'That one sale was a third of our rent'

"Humans are so wonderful. We've had orders from all over the country pour in," bookseller Rebecca George told Insider after her complaint went viral.
11 comments

This is just bad line producing for a shoot - there are plenty of prop shops in Chicago to rent books from.

I must be really out of it as I never thought books were even "returnable", so that's a new one. I would have thought it was perhaps a "store credit" sort of thing wherein, say, you bought a book you already had or something, so wanted to substitute. But a full on return?
Has that always been the case, or is this our Amazon world?

Why allow them to return the books? They own the company the make the rules.

Last I checked, there was no limit to how many library books you could check out at once.
Also buying books from Goodwill and similar stores is pretty cheap. Can’t return them but you can re-donate them and consider it a double donation.

I wonder what books they purchased to pretend they were “Classy”?

She should be calling that realtor out. Your reputation is everything.
This was a cheap, bullshit move.

Half Price Books sells “Books by the Yard” for this specific use case…

Small businesses tend to be strict when it comes to returns. They just refunded the customer even for the wrapped books?
IDK what's more plausible would someone go through all that trouble to decorate their house? Or would the store owners come up with this story to get free publicity drum up business?

As someone who owned a small business in Chicago, and only had store credit as a return option out of necessity, 1/3? That was 1/6 our rent. Fuck em regardless.

It’s a sad day when you have to pretend that you read books.

They could’ve brought them props from an estate sale but then again. This grimy behaviour I’d expect from a realtor. Probably a landlord too.