Long lines at airports could get worse in coming months as staff shortage continues, strikes loom

Unions representing airport security workers say the agency responsible for screening didn’t prepare for the backlog of passenger demand.

19 comments

Best
yourahor
yourahor
293 · 6 days ago · Reddit

Pay your staff better and stop telling them they are replaceable.. clearly that's not true.

ForeignFact6
ForeignFact6
134 · 7 days ago · Reddit

Was at Pearson Terminal 3 transborder security today. They claim it’s staffing shortages, however every security line was fully staffed. All x-ray machines were open! However, the line still took over 4 hours to move through, and that was at 4 am…

I’m not sure what the bottleneck is, but CATSA and the GTAA need to figure this out fast.

mikedarling905
mikedarling905
67 · 6 days ago · Reddit

there is no need for long lines, YYZ has the space and the man power. everything is just excuses. if there is a problem resolve it, and then pow. it will flow. find the bottleneck and correct it.

Mustelagenus
Mustelagenus
47 · 6 days ago · Reddit

Wait so I have a flight at 9am tomorrow so I should show up to the airport at 5am????

Quarantina74
Quarantina74
29 · 6 days ago · Reddit

I returned from London UK last week and it was a shitshow. There were only seven border agents for over a thousand people. We had to wait an hour to deplane and then it was another 90 minutes to go through security. People were crowded in together and barely wearing masks. I was not even asked to show my ArriveCAN app so it was nothing about enhanced measures due to COVID. Pay and train people to do the damn job. OR, do what they do at Heathrow. Completely automated process. I am out of the airport in under 10 minutes.

YYZTor
YYZTor
26 · 6 days ago · Reddit

Wait...but why are there staff shortages - people dont want to work at an airport because of the pandemic or is there another reason?

Doctor_Amazo
Doctor_Amazo
19 · 6 days ago · Reddit

Union officials warn there’s even the possibility of strikes at some major airports if workers don’t see better pay and working conditions

so.... maybe fix this by paying them better, and improving working conditions.

dermanus
dermanus
14 · 6 days ago · Reddit

Ugh, I'm travelling in July. I was hoping this would be resolved by then but it's sounding more and more like it won't.

nnc0
nnc0
13 · 6 days ago · Reddit

In a statement posted May 2 on its website, security authority CEO Mike Saunders apologized for the inconveniences faced by passengers.

As CEO he has failed miserably at his primary job. He's in charge of security but the added stress of passing through an airport that he has created will result in increased passenger irritability in the air with an increase in unruly or argumentative passengers threatening or assaulting cabin crew and other passengers.

Not seeing that - he should be resigning instead of apologizing.

castlite
castlite
11 · 6 days ago · Reddit

Travelling internationally twice in June. Not looking forward to this.

ieGod
ieGod
8 · 6 days ago · Reddit

In other words, companies too cheap to pay employees appropriately, pass grief on to customers.

lloydchristmas1986
lloydchristmas1986
7 · 6 days ago · Reddit

Last month for a flight out of Pearson we were advised by the airline to show up 3-4 hours early for a flight to the US due to the lengthy screening process. Showed up 3.5hrs early, checked in, and found there was no one in line for security screening, about 5 employees seemingly milling about waiting for passengers. The attendant at the front of the line turned us around and informed us we had to go wait in a pre-screening lounge so that security screening wasn't swarmed with passengers and so that anyone late for their flight could quickly be processed through security.

They direct us to the "lounge" which is in fact a bunch of bench seats crammed together in an unused portion of the terminal, no washrooms available, no refreshments available, where we waited for an hour with about 150 other people. Then we were all directed to line up and they took us back to the same security screening line we visited before which by this point had a massive line-up and the same amount of employees that we saw when we originally attempted to go through security. Took another 45 minutes to get through. Good to know that people who ignored the advisory to show up early get a fast pass through security, and those who follow instructions get herded around like sheep.

It was a frustrating experience to say the least, one that it very on-brand for Pearson unfortunately.

Buttrnut_Squash
Buttrnut_Squash
7 · 6 days ago · Reddit

I just came back from a multi-country tour of Europe that involved 6 flights in 14 days. Every airport in Europe was streamlined and efficient but returning home to Pearson was a sh*tshow. I was even impressed with how smoothly things were st Gatwick and that is high praise. Pearson through was just a disorganized mess on arrival. They had more employees on hand compared to the other airports but the big issue is the way the electronic passport machines are laid out. Pearson has passengers snaking in around each other entering the machine area and people trying to exit the same area with no signage/​direction so you just keep going in circles until you find the line to have a border control officer check it again in person. If you are the unlucky person that gets stuck behind a family that are not Canadian citizens (therefore under more enty checks), you are going to be there a heck of a lot longet.

There should be separate lines at border control for Canadian passengers returning (like it used to be) and an area for all other passengers that require more enhanced screening. This is done throughout Europe (EU, CAN, US GB, AUS and a few other country passengers in one area, those requiring visas in another) and it works well for them. The passport machines are set out in rows and you line up behind one. Do your checks then exit (or at Pearson, move on to an actual border agent). But that's to simple isn't it?

On another note, I cannot stress this enough, when you are going through security, after your items have been scanned, take your damn tray and move it to the tables provided to get reorganized/​dressed. I cannot tell you how many times I've witnessed other passengers take all the time in the world putting their coats back on, gathering their belongings etc. the second their tray comes down the line. This is holding up EVERYONE and is probably the main reason for security backups and is beyond selfish entitlement.

ashcach
ashcach
7 · 6 days ago · Reddit

How's T3 been for domestic? Flying to YVR in a few weeks and wondering how early I should get there

alfienoakes
alfienoakes
6 · 6 days ago · Reddit

Firstly I will admit I think Pearson is an incredibly over rated airport and will choose Hamilton where possible.

However...flew internationally a couple of weeks ago out of Terminal 3 in the evening. Zero line up for security and I sailed through.

Returning, the crew announced we were to be held on the plane due to 'congestion'. That literally turned out to be 5 minutes. Made it through immigration and out the doors in around 30 minutes last Sunday evening. No complaints at all, I have known it much worse.

GangreneMachine
GangreneMachine
5 · 6 days ago · Reddit

Holy fuck it was bad today. I made my flight with 5 mins to spare, my layover was 90 mins.

thedigitalguru1
thedigitalguru1
5 · 6 days ago · Reddit

just arrived from Vegas..no lines anywhere...I was off the plane and pass security in less then 20 min. also if anyone is flying to Vegas..dont bother with antigen test. save your 40 bux. no check or mention of this in Vegas

angkor_who
angkor_who
5 · 6 days ago · Reddit

Took me 3 hours to clear security and customs at YYZ. Took me 5 mins to clear security at LAX.

Oblivion_Gates
Oblivion_Gates
5 · 6 days ago · Reddit

I will be flying out to BC this summer. First time flying since before covid. Not looking forward to it one bit....